Messaging Terms

Program and purpose

Sutton Property Group Customer Care is a two-way messaging service for property questions, service requests, scheduling, estimates or quotes, project coordination, and related support. When Sutton has enabled MMS, the service may also accept supported photos. It is not a marketing or promotional campaign.

Consent and scope

By initiating a text to Sutton’s published customer-care number, you authorize Sutton Property Group to send SMS and MMS replies related to that inquiry, request, or project. Consent to text messaging is not a condition of purchasing goods or services. Your consent does not authorize unrelated or recurring promotional messages.

Sutton’s designated customer-care number is (978) 440-1595. The program is in carrier review and is not active for public use yet.

Frequency and charges

Your mobile carrier’s message, data, roaming, and other charges may apply according to your plan. Sutton does not charge a separate fee merely for participating in the messaging program.

Acknowledgments and staff review

Sutton may send an automated acknowledgment that a message was received. Customer-care responses are prepared or reviewed by Sutton staff before sending. Automated tools may help staff organize context or draft wording, but they do not independently send replies, determine consent, or make business decisions.

Photos and sensitive information

MMS photo intake is not currently active. Sutton will explain an available delivery method if an image or file is needed.

Do not text passwords, payment-card numbers, government identification numbers, or other secrets.

STOP, START, and HELP

• Reply STOP to opt out. You may receive one final confirmation, after which Sutton will send no further text messages unless you provide valid consent again.
• After opting out, reply START to opt back in.
• Reply HELP for help, or email info@suttonpropertygroup.com.

Opting out of SMS and MMS does not prevent you from contacting Sutton through another available method.

Hours and emergencies

Normal customer-care hours are Monday through Saturday, 7:00 a.m. to 6:00 p.m. Eastern Time. Responses are not guaranteed within a particular period. This number is not monitored for emergencies; call 911 for an emergency.

Delivery and availability

Message delivery depends on mobile carriers, networks, compatible devices, and systems outside Sutton’s control. Mobile carriers are not liable for delayed or undelivered messages. Sutton may suspend or discontinue the program when operational, security, legal, or carrier requirements make that necessary.

Privacy

Sutton’s handling of mobile numbers, consent records, messages, and other personal information is described in the Sutton Property Group Privacy Policy. Mobile numbers and SMS/MMS opt-in information are not sold, rented, or shared with third parties or affiliates for their marketing or promotional purposes.

Changes to these terms

Sutton may update these terms when the program or applicable requirements change. The effective date above identifies the current version. Material changes will be presented through an appropriate public or direct notice.

Contact

Questions about the messaging program can be sent to info@suttonpropertygroup.com. Sutton Property Group is based in Sudbury, Massachusetts.