Customer-care texting
Text Sutton about your home.
Send a question, project detail, or scheduling need. Sutton keeps the conversation personal, practical, and connected to the work you asked about.
Text Sutton
(978) 440-1595
Text START, or send an ordinary property or service question to begin a one-to-one customer-care conversation. Photo messaging is not available yet.
Sutton’s reply service is not available yet. This invitation lets you prepare and voluntarily send a text, but Sutton may not receive or answer it until the service is available.
Start a text conversationBefore you text
Choose “Start a text conversation,” review or edit the message in your phone’s messaging app, and send it when you are ready. Sutton receives no consent until you send. Your inbound message documents permission for Sutton to reply about that conversation; it does not subscribe you to recurring messages.
By sending a text to Sutton Property Group, you consent to receive one-to-one customer-care SMS replies related to your inquiry or project. Message frequency varies. Message and data rates may apply. Reply HELP for help or STOP to opt out. Consent is not a condition of purchase.
This is not a marketing program. An inbound message permits Sutton to respond about that conversation; it does not authorize unrelated or recurring promotional messages. After opting out, reply START to opt back in.
Sutton Property Group is a trade name operated by Matthew Siciliano, a Massachusetts sole proprietor.
Tell us what is happening
A rough description is enough. Ask a property question, share project context, or explain what needs attention.
Keep the first message simple
Photo messaging is not active yet. Begin with text, and Sutton will arrange another method if an image or file is needed.
Staff replies stay human-reviewed
Sutton may send a fixed receipt confirmation. Automated tools may help staff organize the conversation or draft wording, but a person decides what staff reply is sent.
Response expectations
Customer care, not emergency response
Normal customer-care hours are Monday through Saturday, 7:00 a.m. to 6:00 p.m. Eastern Time. Responses are not guaranteed within a particular period. Do not use SMS for an emergency; call 911 when immediate assistance is required.
Please do not text passwords, payment-card numbers, or other secrets.