Clear handling of personal information
Privacy Policy
Sutton Property Group uses personal information to provide attentive home and property customer care—not to create an advertising audience.
Effective
Our approach
This Privacy Policy explains how Sutton Property Group collects, uses, discloses, and protects information when you visit our site, communicate with us, use a Sutton portal, request customer care, or participate in our SMS and MMS customer-care program.
Information we collect
Depending on how you work with Sutton, we may collect:
- Contact information such as your name, email address, mobile number, mailing address, and communication preferences.
- Property, project, scheduling, request, estimate, quote, and service information you choose to provide.
- Messages, supported photos, internal customer-care records, and the dates and times of communications.
- SMS and MMS consent, opt-in, opt-out, HELP, delivery, and related program records.
- Account, session, device, browser, security, and basic site-usage information needed to operate and protect our services.
How we use information
We use information to:
- Respond to questions and requested customer care.
- Coordinate appointments, projects, quotes, professionals, and property-related work you ask Sutton to support.
- Maintain accurate conversation, consent, service, and property records.
- Operate, secure, troubleshoot, and improve Sutton’s website and services.
- Prevent abuse, enforce our terms, and comply with applicable recordkeeping or legal obligations.
Authorized staff may use controlled automated tools to help organize information, summarize a conversation, or draft possible wording. People review customer-care replies before they are sent. Automated tools do not decide consent, identity, pricing, legal terms, or business workflow states.
Mobile messaging privacy
Sutton does not sell or rent mobile telephone numbers, SMS/MMS opt-in information, or messaging consent. We do not share this mobile information with third parties or affiliates for their marketing or promotional purposes.
Communications providers, carriers, secure hosting providers, and other service providers may process mobile information only as needed to operate the customer-care messaging service on Sutton’s behalf. They are not permitted to use Sutton’s text-messaging originator opt-in data or consent for their own marketing.
Message frequency varies with your inquiry or project. Message and data rates may apply. Reply STOP to opt out, HELP for help, or START to opt back in after opting out. Opting out of text messages does not prevent you from contacting Sutton by email.
How information is disclosed
We may disclose information in limited circumstances:
- To service providers operating under Sutton’s direction for hosting, communications, storage, authentication, security, analytics, and customer support.
- To professionals or service partners when you ask Sutton to coordinate work and the information is needed for that work.
- To protect people, Sutton, or the service; investigate misuse; or comply with applicable law, legal process, or a valid government request.
We do not sell personal information. The mobile-information restrictions described above apply regardless of these general disclosure categories.
Retention and security
We retain information only as reasonably necessary for customer care, operations, security, dispute resolution, and legal or recordkeeping obligations. Retention may differ by record type and may be extended when a legal hold or safety need applies.
Sutton uses reasonable administrative, technical, and physical safeguards. No website, mobile network, transmission, or storage system is completely secure. Do not send passwords, payment-card numbers, or other information you do not want transmitted by SMS or MMS.
Your choices
You may ask to access, correct, or delete information, or object to certain uses, subject to applicable law and legitimate recordkeeping needs. You can also update communication preferences or opt out of text messages at any time by replying STOP.
To make a privacy request, email info@suttonpropertygroup.com. We may need to verify your identity before completing a request.
Children’s privacy
Sutton’s services are intended for adults responsible for homes or properties. We do not knowingly collect personal information from children under 13. Contact us if you believe a child has provided personal information to Sutton.
Changes to this policy
We may update this policy as Sutton’s services or legal obligations change. The effective date above identifies the current version. Material changes will be presented through an appropriate public or direct notice.
Contact Sutton
Sutton Property Group
Sudbury, Massachusetts
info@suttonpropertygroup.com
Customer-care texting is also governed by our Messaging Terms.